Craftshine

1.       I forgot my email addresses, what do I do?

If you cannot remember the email address you use to log in, you can write us and email on info@craftshine.com  and request the email address you used to register with us. 

 

2.      I forgot my password, what do I do?

 Enter the email address you registered with into the Password Reset feature. We will send a link to that email address to your Account Page so you can create your password. 

 

3.      Is my information safe on your site?

 Yes, shopping at craftshine.com is safe. We use Secure Socket Layer technology to protect your transmission over the Internet and you can rest assured that your personal information is fully encrypted 

 

4.      What forms of payment do you accept?

We offer Pay Pal for your convenience. 

 

5.       Can I order on line and pay by Cheque or Postal Order?

 

Sorry - we don't accept cheques or postal orders at this time.

 

 

6.      Do you have a search facility on your site?

 

Yes we do. You will find it on the top bar of the Home Page, right hand side. If you want to search for a product you can do so by material and code (if you know it).

 

 

7.       How quickly will my order be dispatched?

 

We aim to dispatch your order 15-20 days of receipt. The cut off for same day dispatch is normally two pm but can be as early as 11am depending on our workload.

 

8.      What happens if my order doesn’t turn up as expected? 

There are, unfortunately, rare occasions when delivery fails to meet expectations. In these circumstances we will do our utmost to find out where the package has gone astray and keep you fully and promptly informed. 

 

9.      What do I do if I am not happy with something?

 

If something doesn't seem right please let us know as quickly & politely as possible. We will do our best to work out how the problem occurred & to provide the swiftest possible solution.

 

 

10.   Can you inform me when goods are back in stock?

 

If you let us know which pieces you are interested we can contact you when these products are next available.

 

 

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